At Trendify, our commitment to customer satisfaction knows no bounds. We provide round-the-clock customer service to ensure your needs are met whenever you need assistance. This policy outlines our dedication to delivering exceptional support 24/7.

1. Availability

a. Phone Support: Our phone lines are open 24/7, so you can speak with a live representative at any hour.

b. Email Support: We respond to emails promptly, aiming for a 2-hour response time.

c. Social Media: We actively monitor and respond to customer inquiries and feedback on our social media pages 24/7.

2. Issue Resolution

We aim to resolve your issues promptly, following our complaint resolution process, and provide clear timelines for more complex cases.

3. Confidentiality

Your information is treated with the highest confidentiality, following data protection laws.

4. Emergency Response

For emergencies, our dedicated team is available around 12 o'clock to 5 o'clock to provide immediate assistance.

5. Accessibility

Our services are designed for accessibility, ensuring everyone can easily reach us.